Frequently asked Questions
Q: Where do you deliver?
A: We currently deliver only in the Mumbai region. Confirm your pincode is serviceable during the checkout process.
We are expanding our service area soon. Signup to be notified!
Q: What is your cleaning process?
A: All bottles are cleaned with an industrial strength cleaner on collection. They are then rested for 48 hours before being put back into circulation. Before filling with the next set of ingredients they are put in a UV chamber to completely disinfect them.
All of our staff wear proper safety and health gear during handling and filling of bottles.
Q: What is your cancellation and return policy?
In the event, you are displeased with the service or product you have the liberty to cancel the membership and request a refund from us within 30 days.
Please note that prepaid subscription services that have been partially redeemed cannot be cancelled. A refund must be requested during the first delivery itself.
WhatsApp us at 8591017139 or email@example.com
Q: How do I change my subscription delivery date?
A: We will Whatsapp you the day before your delivery to confirm your next delivery. You can reschedule this delivery if required over WhatsApp at any time.
Q: Are deliveries and pickups free?
A: Delivery is free for orders above ₹1000. Orders below ₹1000 have a flat ₹50 delivery charge. Pickups are Free.
Delivery and pickups are on Wednesdays and Saturdays only. Containers will be exchanged during the next delivery.
You can modify your drop off and delivery date by letting us know over WhatsApp - 8591017139
Q: How do I get my deposit back?
A: Once your bottles are collected after use we will refund you the deposit amount 2-3 working days after receiving the bottles.
If the bottles are damaged, we will notify you during the pickup process and the deposit will be used to replace the bottles. Visit www.joinrestore.earth/return to schedule a return or refill
Q: How are you zero-waste if your pump is plastic?
A: Our plastic pumps are cleaned and reused along with the bottles.
If the pumps are damaged and no longer operational. They are disassembled to their constituent parts and recycled.
Our goal is to prevent any waste materials from entering the waste stream be it plastic, glass or any other material. Plastic is a versatile and useful material that has been misused. Restore aims to change that by keeping resources in circulation for as long as possible.
Recycling these materials at the end of life is our responsibility, not yours.
Q: Why does my bottle have so many dents and scratches?
A: It is normal for polished aluminum bottles to get a few scratches or dents along their (now much longer) life.
We try to ensure a bottle is used at least 5 times to offset the carbon footprint of making the bottle. Ideally they can be used much more than that.
If you feel a bottle is damaged to an extremely large extent let us know and we can take it out of circulation and send it to our recycling partner to be made into a brand new bottle.
WhatsApp : +91 8591017139
Email : firstname.lastname@example.org